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Terms and Conditions

Last Updated: 2/18/26

Welcome to Nuttie Candle LLC (“Company”, “we”, “our”, or “us”). By accessing our website or purchasing from us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or purchasing our products.

1. Website Use

By using this website, you confirm that:

You are at least 18 years old, or using the site with supervision from a parent or guardian.
You will not use our products or website for any illegal or unauthorized purpose.
You will not attempt to damage, hack, or disrupt our website or services.

Nuttie Candle LLC reserves the right to refuse service to anyone at any time for any reason.

2. Product Information

Nuttie Candle LLC sells handmade candles, wax melts, and related fragrance products.

Because our products are handmade:

Color, scent strength, and appearance may vary slightly.
Burn times are estimates and depend on usage and environment.
Product photos are examples and may not be exact.

Customers are responsible for following all candle safety instructions provided.

3. Pricing & Payments

All prices are listed in U.S. Dollars (USD).
Prices may change at any time without notice.
Payment must be received before orders are processed or shipped.
We accept major payment methods offered at checkout.

4. Order Processing & Shipping

Processing Time: 2-5 Business Days
Shipping times vary based on carrier and location.
Nuttie Candle LLC is not responsible for shipping delays caused by carriers, weather, or external factors.
Customers must provide accurate shipping information. We are not responsible for packages lost due to incorrect addresses.

5. Returns, Refunds & Damages

Due to the nature of our products:

We do not accept returns on used or burned candles.
If your order arrives damaged, you must contact us within a week (7 days) of delivery.
Damage claims must include photos of:
- Packaging
- Shipping label
- Damaged product

Approved refunds or replacements are issued at our discretion.

6. Candle Safety Disclaimer

By purchasing from Nuttie Candle LLC, you agree to use products safely and responsibly.

Candle Safety Guidelines:

Never leave a burning candle unattended
Keep away from children and pets
Keep away from flammable materials
Trim wick to 1/4 inch before each burn
Burn only on a heat-resistant surface
Do not burn longer than 4 hours at a time

Nuttie Candle LLC is not liable for damage or injury caused by misuse of products.

7. Intellectual Property

All content on this website, including:

Logo
Product names
Product descriptions
Images
Branding

…is the property of Nuttie Candle LLC and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Nuttie Candle LLC is not liable for:

Indirect or incidental damages
Loss of profits or business
Injuries or damages caused by misuse of products

9. Privacy

Your privacy matters to us. Customer information is used only for order processing, customer service, and business operations. We do not sell customer information.

10. Changes to Terms

Nuttie Candle LLC may update or change these Terms and Conditions at any time. Updates will be posted on this page

Return and Refund Policy

Last Updated: 2/18/26

At Nuttie Candle LLC, we take pride in creating high-quality handmade candles and fragrance products. Because our products are handcrafted and personal-use items, we have specific refund and replacement guidelines outlined below.

Returns

Due to the nature of our products, we do not accept returns on:

Used candles
Burned candles
Wax melts that have been opened or used
Custom or made-to-order items

If you receive an item that is damaged or incorrect, please see the Damages & Issues section below.

Damages & Order Issues

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Please email us at nuttiecandle843@gmail.com with:

Your order number
Clear photos of:
- The damaged product
- The packaging
- The shipping label

Failure to provide photos may result in denial of the claim.

If approved, we will offer one of the following at our discretion:

Replacement product
Store credit
Refund to original payment method

Refund Processing Time

If a refund is approved:

Refunds are issued to the original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund.

Lost or Stolen Packages

Nuttie Candle LLC is not responsible for packages marked as delivered by the shipping carrier.

If your package is marked delivered but not received:

Contact the shipping carrier first.
Then contact us and we will try to assist where possible.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to an incorrect address:

Customer is responsible for reshipping costs.

Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

Once an order has been processed, it cannot be canceled.

Non-Refundable Situations

We do not offer refunds for:

Normal scent preference (not liking the smell)
Slight color variations (handmade variation)
Minor cosmetic imperfections that do not affect use
Improper candle care or misuse